Refund Policy

Last updated: November 3, 2026

PlinzoKitchen sells digital products only — recipe book PDFs delivered instantly to your account the moment payment is confirmed. There is no physical item, and nothing is shipped.

All sales are final

All sales are final. Because our products are instant digital downloads, we do not offer refunds for change of mind, and we do not offer exchanges. The only exception is a duplicate order, explained below.

Why we can't offer refunds

Your books are added to your account the moment payment is confirmed, so you receive the whole product straight away. Unlike a physical item, a downloaded file cannot be returned, and an order cannot be taken back once delivery has begun. Please read the product page, and use Look Inside where it is offered, before you buy.

Duplicate orders

We refund an order only when it is a duplicate: you accidentally bought the same book twice. If that happens, email support@plinzokitchen.com straight away with both order numbers. Once we have confirmed the duplicate, we refund the extra order in full and you keep the first one.

If something goes wrong

If your purchase has not arrived, a download link does not work or a file will not open, email support@plinzokitchen.com with your order number and a description of the problem. That is a delivery problem, not a refund: we will fix the link or send you a working file.

All-Access Pass

All-Access Pass payments are final too and are not refundable. Cancelling the pass's renewal is not a refund: it stops the next yearly charge, and you keep access until the end of the year you paid for.

Statutory rights

This policy does not affect any statutory rights you may have under applicable consumer protection laws in your jurisdiction, and nothing in it limits a right those laws give you that cannot be excluded.